- The purpose and benefits of the quality management system
- The organization's quality policy and objectives
- The organization's quality processes and procedures
- The employee's role in the quality management system
- The importance of meeting customer requirements
- The importance of continuous improvement
- Make sure the training is relevant to the employee's job role.
- Use a variety of training methods to keep the training engaging and interesting.
- Provide opportunities for employees to practice what they have learned.
- Evaluate the effectiveness of the training to ensure that it is meeting the organization's needs.
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